Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
All orders can be changed until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be changed.
To change your shipping address, Please contact us and we can assist you with change the shipping address.
It takes 10-20 days for shipping to the US and 15-30 days to other countries.
All tracking numbers are sent directly to your Email. We recommend to use 17track.net to tracking updates for your orders.
For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you need to swap an item
Returns and Exchanges
We accept refund or return under any of the conditions below:
- The product is lost and the delivery status on 17track is not “Delivered“;
- The product is broken or damaged before we send it out;
- The tracking number of the product is invalid to check the delivery status;
We don’t resend or refund when:
- The parcel is not delivered due to the wrong address or phone number given in the orders;
- The parcel is not delivered due to the local post office fails to contact the recipient.
First, Send us photos/videos of the damaged product. and you can decide if you would like a replacement sent.
Please contact us and we can assist you with sending a replacement order.
First, Send us photos/videos of the missing part product. and you can decide if you would like a replacement sent.
Please contact us and we can assist you with sending a missing item.
You can submit refund requests by sending a message on Contact Us page. If the items need to be returned, We will send the return address to you.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.